Refund policy

A note before the fine print
Dear Neighbor is a small shop. Two storefronts, a handful of us, and a lot of care. We're not Target, the Gap or Amazon, and our policies can't work the way theirs do. We buy a few of each piece, sometimes just one in a size, so when something sells out it's usually gone for good. That's also why we can't offer free returns or refund everything to your card: one return on a one-of-a-kind piece is a real cost for a shop our size.

What we can promise is that we'll be honest, we'll answer your email, and if something goes wrong we'll do our best to make it right. Thanks for shopping small. It matters more than you know.

Returns
Returns are accepted within 14 days of purchase or delivery for store credit. Items must be unworn or unused, with tags attached, in original packaging, with your receipt or order number.

Final sale, no returns: sale and markdown items, vintage, intimates, beauty and personal care, custom or special orders, and gift cards.

How to return
Bring your item to either shop, or mail it to 2415 Jefferson Ave, Richmond, VA 23223. Return shipping is paid by the customer. Once we receive and approve the return, we'll issue store credit for the item amount.

Not sure about size?
Please don't order two sizes planning to send one back. With only a couple of each piece, that leaves another neighbor without one. Instead, choose free pickup in Richmond or Irvington and try it on before you take it home, or email hello@shopdearneighbor.com before you order and we'll measure the garment for you.

Damages and issues
Please inspect your order when it arrives and contact us right away at hello@shopdearneighbor.com if an item is defective, damaged, or not what you ordered. That one's on us, and we'll fix it.