Refund policy

Returns
Returns are accepted up to 14 days after purchase or delivery and are eligible for store credit only.

All markdown and vintage items are Final Sale. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Several types of goods are exempt from being returned. We also do not accept products that are intimates, final sale items, vintage or some health and personal care items. If your return is approved, you’ll be issued store credit for the return amount.

You can always contact us for any return questions at hello@shopdearneighbor.com. Our shipping address for returns is listed below: 

2415 Jefferson Ave. Richmond Virginia US 23223

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about item.

Unfortunately, we cannot accept returns on sale items or gift cards.